The winning trifecta

There’s one thing we never want to gamble with when supporting our clients: the trifecta of risk management, incident and emergency response, and claims management. Whether these services come from separate providers, partnership groups, or are integrated under one roof, their performance when your clients need them most is what matters. This not only drives renewal conversations, but can also impact the premiums your clients pay.

At AHI, we believe in one team, supporting you and your clients, every step of the way. From risk management, incident and emergency response and claims management, we are all under one Tokio Marine Group. In fact, we take it one step further with our underwriting team working with our claims and risk management team when we design, assess and quote cover for your clients. 

How does it work?

When the same team designs your client’s risk management procedures and leads the response during an incident, it creates a seamless, end-to-end experience. Because we know your client’s preferred response approach inside and out, we aim to reduce delays, eliminate confusion, and help deliver a more effective outcome when it matters most.

This advantage is amplified by our integrated model – where our claims, underwriting, risk, and response teams work together under one roof. With local decision-making authority, our underwriters and claims managers don’t wait for overseas approvals. They act fast, in sync with the response team, to take the right steps at the right time – helping to limit disruption and harm to your clients and their people.

The impact of AHI Assist extended risk management services

Policy customisations and premiums

Whether your client has high-risk, high regulatory or unique needs, or their policy is straight forward, being able to share risk management strategies with AHI empowers our team of specialist underwriters to review the risk exposure against any risk mitigation tactics. This can influence their decision to offer cover, or not, and potentially provide a better value solution for your clients’ specific needs. 

Health, safety and financial impact of an incident

Ask AHI Assist’s Sydney based Regional Medical or Security Director what actions can have the biggest impact on outcomes, and they will both concur – people training! Having clearly defined processes and procedures that employees follow during an incident is important, but when you add ongoing and repeated training for the people that will be involved in potential incidents, that is where you see minimisation of harm and financial impact.   

Reputation, duty of care and employee wellbeing

Whether your clients are looking to best practices in risk management, or simply to meet the needs of their risk-aware employees, with proactive risk mitigation and crisis management, they can enhance employee health and safety, and business outcomes. 

Get in touch

AHI Assist Extended services not only provide support when things go wrong, they can help companies design their risk management strategies, provide training and incorporate custom incident response procedures into their 24/7 support protocols. Click here for more information