2026 State of Play in Accident & Health 

A 3-part virtual event series with AHI underwriting, product, claims and AHI Assist experts. 

Now available on-demand – hear our national underwriting, product, claims and AHI Assist expert panel in Part 1 of AHI's 2026 State of Play in Accident & Health – "What drives different terms for similar clients".

About this session

Two clients can appear almost identical, same industry, similar size, yet receive very different Accident & Health Terms. In Part 1 of AHI’s 2026 State of Play virtual event series, we explore why.  

This session examines how factors beyond industry and loss history influence underwriting outcomes, including: 

• Workforce behaviour and operating environment 
• Policy intent and benefit structure 
• Geographic and travel exposure 
• Risk tolerance and internal culture 
• Changes to regulations and employee expectations 

Complete the form to watch the session on-demand now.

About the series 

Across three focused sessions, we examine: 

Part 1: What drives different terms for similar clients | Available on-demand
How workforce behaviour, policy intent, geography and operating context influence underwriting outcomes. Complete the form on this page to watch the session now.

Part 2: What shapes A&H risk thinking today | 15 May 2026, 1pm AEST
How underwriting, product, claims and assistance perspectives shape how A&H risks are considered in today’s environment. Register here

Part 3: Understanding A&H pricing and placing risks with more confidence | 29 May 2026, 1pm AEST
What factors influence pricing, and how brokers can place A&H risks they can stand behind. Register here

Q&A:  In each session, local underwriters ask the panel key questions and share real scenarios from working with our broker partners.  

During the screening, members of our underwriting team will be available live via the chat panel to answer any questions you may have in real time. 

What you'll gain 

• Practical insights into A&H risk drivers in Australia  
• An understanding of how claims experience informs underwriting decisions  
• Greater clarity on why terms and pricing vary  
• A more structured approach to placing A&H risks  
• Attend all three sessions and earn 3 CPD points. 

Who should attend 

Designed for brokers placing Travel (Corporate, Expatriate and Inpatriate) and Personal Accident & Sickness programs – and those brokers seeking practical insight into: 

• A&H risk drivers  
• Claims-informed underwriting 
• Regional nuance in A&H placement 
• A&H pricing – from portfolio to individual accounts 
• Integrated support models 

Meet the panel  

Together, AHI’s underwriting, product, claims and AHI Assist experts represent the full A&H lifecycle – from understanding exposure, offering cover, through to real-world response and claims processing. 

Andrew Sydall National Underwriting Manager AHI	Anthony Halpin National Underwriting & Distribution Manager, AHI	Sharon Richardson Head of Claims AHI	Samantha Williams Technical Underwriting Manager AHI
James Needle Northern Region Underwriting Manager AHI	Michael Gentile Southern Region Underwriting Manager AHI	Rob Grant Security Services Manager AHI Assist / On Call International

AHI Assist provides embedded assistance capability within AHI policies, delivered in partnership with On Call International a member of the Tokio Marine group. Together, underwriting, claims and assistance operate as a coordinated ecosystem supporting brokers and their clients.